“Our goal is to set new, even higher standards for quality assurance and customer responsiveness in both the factory and the market by continuing to put our customers first in everything that we do,” St. “Toyota’s continuous efforts to strengthen vehicle quality and safety, and to respond swiftly and thoroughly to our customers’ concerns, are driven by our core values and will always be a fundamental part of our company.
“Toyota has made significant progress in recent months to help ensure that our customers can have complete confidence in the quality, safety and reliability of their vehicles, and our latest initiatives build on those accomplishments,” St. Secretary of Transportation and chairman of the Toyota’s independent North American Quality Advisory Panel. Angelo, the automaker’s North American chief quality officer, attended a news briefing with Rodney Slater, a former U.S. “This utilization of the SMART portfolio is intended to further strengthen the company’s field information gathering and evaluation capabilities as well as its ability to respond quickly to the needs of its customers,” Toyota management said in a statement released Monday. Importantly, Toyota has not found a single case in which the vehicle’s electronic throttle control system would lead to unintended acceleration," officials highlighted.
"Since its launch, the SMART process has evaluated approximately 4,200 vehicles, giving Toyota a better understanding of what customers are actually experiencing. With these efforts to address acceleration-related issues being so successful, TEMA said its SMART program will be enlarged to tackle other areas of customer concern that may come up.Īlso, the company revealed that more than 5 million fixes under three recalls have been completed (sticking accelerator pedals, floor-mat issues, anti-lock brake systems). Toyota Motor Engineering and Manufacturing North America said Monday that it has seen an 80-percent decrease in reports of acceleration-related concerns from customers since April when its SMART evaluation program was rolled out.
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